Refund policy

Within (14) fourteen days from the receipt of your order, you can ask us to return your order.

To do this, send us an e-mail to or on the contact form on the website. We will respond to your request as soon as possible. As soon as you have received our confirmation by e-mail, you can send us back your products at your expense and in their original packaging strictly in their original state, new and unopened at the following address

Laboratoires Téane - Chez TLR
12 rue des sablons
45140 Ormes

If the above elements are respected, we will proceed to the refund of your order as soon as possible. We only refund the products. The shipping costs and the return costs are at your charge.

Return of the deliveries in point relay: If you do not recover your order to the point relay within the time limit and that the parcel is turned over to us, we will deduct from your refund the sum of 3,99€, corresponding to the expenses of sending via Mondial Relay.