General terms and conditions of sale

1. Definitions and acceptance of the general conditions

The merchant site is published by SAS Laboratoires Téane whose head office is located at 23 Boulevard Rocheplatte 45000 Orléans, registered in the Orléans Trade and Companies Register with capital of €29,395 under number RCS 518 436 803. The Site allows Laboratoires Téane to offer cosmetic and dietary products and accessories for sale to Internet users browsing the Site.

The Buyer, prior to placing his order, declares that he has full legal capacity, allowing him to commit to these general conditions of sale.

Any order for a Product offered on the Site requires consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User. In accordance with the provisions of articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of article 1316-4 of the civil code and relating to electronic signature, Please note that validation of the purchase order constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

All orders, as well as all related services, are subject without reservation to these General Conditions. These General Conditions represent the entirety of the reciprocal commitments of the Company and the Client who expressly accepts them.

It is specified that the User can save or print these general conditions of sale, provided however not to modify them.

2. Purpose of the site

The Site offers distance selling of parapharmaceutical products. The essential characteristics of the Products are described on the Site. The Company expressly reserves the right at any time to add new Products, delete all or part of the Products sold, change their presentation or cease their marketing, without being obliged to notify the Company in advance. 'User.

Laboratoires Téane reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

3. Price

The sales prices of products online on the Laboratoires Téane website, indicated in euros, are those in force at the time the purchaser registers the order form.

They do not include shipping and order processing costs, invoiced in addition to the price of the products purchased depending on the amount of the order. Shipping costs will be indicated before the order is registered by the Buyer.

Prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by Laboratoires Téane on its website.

4. Payment

Payment must be made when ordering by the Buyer. At no time can the sums paid be considered as deposits or deposits.

All orders are payable in euros. The Buyer guarantees Laboratoires Téane that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.

Laboratoires Téane reserve the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum which may be due by the Buyer, in the event of payment incident or in the event of an existing dispute with the Buyer.

Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to unpaid amounts after a period of ten days following the invoice date or upon notification of bank payment rejection for any other means of payment. Delivery of any new order may be suspended in the event of late payment for a previous order, notwithstanding the provisions hereof.

For any payment, Laboratoires Téane reserves the right to request a photocopy of the Buyer's identity card and, where applicable, that of the holder of the means of payment used by the Buyer.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

To pay for their order, the Buyer has the following payment methods: Carte Bleue, Visa and Master Card.

Payments can be made by credit card; they will be made using the secure SP+ Paiement system (online payment tool provided by Caisse d'Epargne). It uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network.

In the event of payment by credit card, the buyer's account will be debited on the day of the order.

5. Choice of products

The Buyer having read the products and their characteristics, marketed by Laboratoires Téane, has under his sole responsibility and according to his needs as determined beforehand before any order, made his choice on the product(s). subject to his order. In addition, the Buyer, knowing alone the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.

It is exclusively up to the Buyer, if he does not consider himself sufficiently competent, to seek the assistance of advice.

6. Changes to orders

Any modification of the order requested by the Customer cannot be taken into consideration.

7. Delivery and reception

7.1. General rules

The products will be delivered to the address indicated by the Buyer on the order form, a destination which must be consistent with the geographical area previously agreed.

By default, invoices are sent to the email address indicated by the Customer during registration.

Failure to comply with the procedures set out below will result in no claim from the Buyer being accepted.

7.2 Order preparation times

Any order confirmed before 12 p.m. during the week (excluding public holidays) is generally prepared and delivered to the carrier within a maximum of 48 hours.

And any order confirmed between Friday 12 p.m. and Sunday evening is generally processed the following Monday (except public holidays).

These deadlines are only valid for orders that do not include a pre-sale product. Otherwise, the deadline is mentioned on the product sheet of the pre-sale product and in the basket.

7.3. Delivery prices

The prices of the different carriers are indicated on this page: Delivery and return .

7.4. Transport times

The average transport time observed is 48 working hours for mainland France. These deadlines are provided for information only. Any possible excess cannot give rise to damages, deduction or cancellation of the order by the Buyer.

In any event, and in accordance with the provisions of article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day following that on which the Buyer registered your order, subject to full payment of the price.

If there is no delivery at the end of this period, the Buyer will have the option of canceling his order. The sums paid by the Buyer will then be returned to him without delay, to the exclusion of any other compensation.

In the event of a delay in delivery compared to the date initially set, the Buyer must notify it in writing (mail, email) to Laboratoires Téane in order to improve the quality of service that may be offered to it and to enable Laboratoires Téane to carry out an investigation with the carrier.

The Buyer is required to check, in the presence of the post office employee or delivery person, the condition of the packaging of the goods and its contents upon delivery.

In the event that the Buyer has any doubt of any nature whatsoever about the condition or contents of his package, he is required:
- to apply the reporting procedure in connection with the chosen carrier and to refuse the goods by immediately issuing a report of an anomaly to the selected carrier.
- to report these incidents within 48 hours to the Téane laboratories at contact, specifying the order number.

In the event of a package declared by you as not received but indicated as "delivered" in the sender's tracking, no refund will be made. Only a package can be returned after examination and receipt of a sworn certificate of unreceived package accompanied by an identity document. Delivery of the second package will only be made with the carrier Mondial Relay to ensure proper delivery.

8. Billing and complaints

An invoice is established for each order and is available and printable from the customer account. In addition, the weight of the package appearing on the postal label serves as a reference for possible disputes concerning a missing product. If the weight appearing on the package does not conform to the weight recorded by all the products contained in the package, the customer is invited to make a complaint to us by email to or by post by sending us a copy of his Invoice.

Any complaint regarding invoices must be brought to the Company's attention within 7 days of receipt by fax or email to or by post to Laboratoires Téane, 23 Boulevard Rocheplatte 45000 Orléans . Otherwise, they are considered accepted without any reservation. The possible incomplete delivery of an order cannot justify the refusal of payment for the Products delivered. Any dispute between the Customer and the Company is in no way a cause for suspension of payment of the undisputed part of the invoice.

9. Reservation of title

Téane laboratories retain full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

10. Liability

Téane laboratories cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, particularly of postal services and means of transport. and/or communications.

11. Computing and Freedoms

The Customer's personal data (surname, first name, company name, position, email and geographic addresses, telephone and fax numbers, banking information) are collected by the Company for the purposes of proper management of orders, deliveries and invoices, and in compliance with the provisions of the Data Protection Act n°78-17 of January 6, 1978. The Customer has at any time a right of access, modification, rectification and deletion of personal information collected by the company concerning him. To exercise this right, the Customer may, at their choice, send an e-mail to or send a letter to Laboratoires Téane, 23 Boulevard Rocheplatte 45000 Orléans (copy of identity card to attach). By placing an order on the Site or in the Catalogue, the Customer gives consent to the use of personal data collected when taking the order in the Company's customer file for billing purposes. Furthermore, the Company may use personal data concerning the Customer in order to send them commercial offers likely to be of interest to them. In application of the Data Protection Act, the Customer however has the right to object to the receipt of unsolicited commercial prospecting documents by sending a letter to Laboratoires Téane, 23 Boulevard Rocheplatte 45000 Orléans

12. Return conditions

Within (14) fourteen days of receipt of your order, you may ask us to return your order.

To do this, send us an e-mail to or via the contact form on the website. We will respond to your request as soon as possible. As soon as you have received our confirmation by email, you can return your products to us at your expense and in their original packaging strictly in accordance with their original condition, new and unopened to the following address:

Téane Laboratories
23 Boulevard Rocheplatte
45000 Orleans

If the above elements are respected, we will refund your order as soon as possible. We only refund products. Shipping costs and return costs are your responsibility.

Return of deliveries to a relay point: If you do not collect your order from the relay point within the allotted time and the package is returned to us, we will deduct €2.99 from your refund corresponding to the delivery costs sent via Mondial Relay.

In the event of a package declared by you as not received but indicated as "delivered" in the sender's tracking, no refund will be made. Only a package can be returned after examination and receipt of a sworn certificate of unreceived package accompanied by an identity document. Delivery of the second package will only be made with the carrier Mondial Relay to ensure proper delivery.

13. Warranty

Independently of the commercial guarantee, and in accordance with the regulations, TEANE Laboratories undertake to respect its obligations relating to the guarantees attached to the products sold on its site, which appear in the articles extracted from the Consumer Code and the Civil Code below. After :

Consumer Code - article L211-4
The seller is required to deliver a voucher conforming to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Consumer Code - article L211-5

To comply with the contract, the property must:

1) be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model

- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

2) or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Consumer Code - article L211-12
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Civil Code - article 1641
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

Civil Code – article 1648
Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

14. Personalized diagnostics service

Laboratoires Téane provides the User with a personalized diagnostic service in order to respond to various para-health and well-being issues. This automated service allows the User to benefit, if they wish, from personalized advice before purchasing.

15. Applicable law

This agreement is subject to French law. This is the case for both the substantive rules and the formal rules.

16. Customer Service

For any information or questions, our customer service is at your disposal by:


Telephone +33 (0), Monday to Friday from 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m.

Mail to: Laboratoires Téane – 23 Boulevard Rocheplatte – 45000 ORLEANS, France.