General terms and conditions of sale
1. Definitions and acceptance of the general conditionsThe commercial site www.teane.com is published by SAS Laboratoires Téane, whose head office is located at 111, Bd Duhamel du Monceau-45160 OLIVET, registered in the Orléans Trade and Companies Register with a capital of €29,395 under the number RCS 518 436 803. The Site allows Laboratoires Téane to offer cosmetic and dietary products and accessories for sale to Internet users browsing the Site.
Prior to placing an order, the Buyer declares that he/she has full legal capacity, allowing him/her to commit to the present general sales conditions.
Any order of a Product proposed on the Site supposes the consultation and the express acceptance of the present general conditions of sale, without however that this acceptance is conditioned by a handwritten signature on behalf of the User. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the order form constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.
All orders, as well as all related services, are subject without reservation to these General Conditions. These General Conditions represent the entirety of the reciprocal commitments of the Company and the Client, who expressly accept them.
It is specified that the User may save or print the present General Terms and Conditions of Sale, provided that they are not modified.
2. Purpose of the siteThe Site offers distance selling of parapharmaceutical products. The essential characteristics of the Products are described on the Site. The Company expressly reserves the right at any time to add new Products, to delete all or part of the Products sold, to change their presentation or to cease marketing them, without being obliged to inform the User in advance.
Laboratoires Téane reserves the right to modify these general sales conditions at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer.
The sale prices of products online on the website of Laboratoires Téane, indicated in euros, are those in effect at the time of registration of the order form by the Buyer.
They do not include shipping costs and order processing, which are charged in addition to the price of the products purchased, depending on the amount of the order. The shipping costs will be indicated before the registration of the order by the Buyer.
Prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of products sold by Laboratoires Téane on its website.
Payment must be made at the time of the order by the Buyer. At no time, the paid sums could be considered as deposits or installments.
All orders are payable in euros. The Buyer guarantees Laboratoires Téane that he/she has the necessary authorizations to use the method of payment he/she has chosen, when registering the order form.
Laboratoires Téane reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount due by the Buyer, in the event of a payment incident or in the event of an existing dispute with the Buyer.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to the unpaid amounts at the end of a period of ten days following the date of invoicing or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in case of late payment of a previous order, notwithstanding the provisions hereof.
For any payment, Laboratoires Téane reserves the right to request a photocopy of the Buyer's identity card and, if applicable, that of the holder of the payment method used by the Buyer.
As part of the fight against Internet fraud, the information relating to your order may be transmitted to any third party for verification.
To pay his order, the Buyer has the following payment methods: Credit card, Visa and Master Card.
Payments can be made by credit card; they will be made through the secure system SP+ Paiement (online payment tool provided by the Caisse d'Epargne). It uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by a software and that no third party can read it during the transport on the network.
In case of payment by credit card, the buyer's account will be debited on the day of the order.
4.1. General conditions of sale ONEY x Payplug
Payment of your order in 3 or 4 instalments by credit card from 100€ up to 3000€ with Oney Bank
Oney Bank offers its partners' private customers a financing solution called "3x 4x Oney". This financing solution is customized to each customer's order and allows the customer to pay for products and/or services from €100 to €3,000 in three or four installments by credit card.
This financing can be offered to the customer with or without fees, according to the choice specified by the partner in his sales process, and under the following terms and conditions:
Conditions: This offer is reserved for individuals (natural persons of legal age) residing in France and holding a Visa or MasterCard bank card with a validity date greater than the duration of the chosen financing. Systematic authorization cards such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards are not accepted.
How to subscribe: After completing your order, simply click on the "3x 4x Oney payment by credit card" button.
You will then be redirected to our partner's 3x 4x Oney web page, where you will find a detailed summary of your order and a personalized financing application, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the login details linked to your 3x 4x Oney account. You read the general terms and conditions of payment in instalments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them.
You then notify your electronic acceptance by checking the corresponding box. You acknowledge that the "double click" associated with the check box on the acknowledgement of the general conditions is equivalent to consent to contract and constitutes an irrevocable and unreserved acceptance of the general conditions of the product. In the absence of proof to the contrary, the data recorded by Oney Bank shall constitute proof of all transactions between you and Oney Bank.
If you apply for a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it to study your application for the granting, management and collection of credit.
Oney Bank reserves the right to accept or refuse your request for 3x 4x Oney financing. You have a 14-day cooling-off period to withdraw from your credit.
How it works : The payment in 3 or 4 times by credit card allows you to pay the order made on our merchant site in the following way:
- a compulsory deposit, debited on the day of the confirmation of the shipment of your order;
- two or three monthly payments, each corresponding to a third or a quarter of the order, debited 30 and 60 days later for the 3 times and 30, 60 and 90 days later for the 4 times, which include, in case of 3x 4x with fees, fees corresponding to 1.45% of the total amount of the order for a 3 times and to 2.2% for a 4 times (within the limit of 15€ maximum for a 3 times payment and 30€ maximum for a 4 times) In case of financing without fees proposed by the Partner, no additional fee to the amount of the purchase will be charged.
In order to better understand how 3x 4x Oney works, here are some examples:
- Examples of 3x 4x Oney by credit card, with fees, from 100€ of purchase and up to 3000€:
Example for the payment in 3 times: For a purchase of 150€, contribution of 52,18€ then 2 monthly payments of 50€. Credit for a period of 2 months at a fixed APR of 19.31%. Cost of financing: 2.18€ up to a maximum of 15€.
Example for payment in 4 instalments: For a purchase of 400€, contribution of 108,80€ then 3 monthly payments of 100€. Credit over 3 months at a fixed APR of 19.61%. Cost of financing: 8.80€ with a maximum of 30€.
- Examples of 3x 4x Oney by credit card, free of charge, from 100€ of purchase and up to 3000€:
Example for the payment in 3 times: For a purchase of 150€, 50€ contribution then 2 monthly payments of 50€. Credit over 2 months at a fixed APR of 0%. Cost of financing 0€.
Example for the payment in 4 times: For a purchase of 400€, contribution of 100€ then 3 monthly payments of 100€. Credit over 3 months at a fixed APR of 0%. Cost of financing 0€.
Oney Bank - SA with capital of €51,286,585 - Registered office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias n°: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr
5. Choice of products
The Buyer having taken knowledge of the products and their characteristics, marketed by Laboratoires Téane, has under its sole responsibility and according to its needs as they have previously determined before any order, made its choice on the product or products subject to its order. In addition, the Buyer, knowing only the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.
It is exclusively up to the Buyer, if he does not consider himself sufficiently competent, to be assisted by an adviser.
6. Changes to orders
Any modification of the order requested by the Customer cannot be taken into consideration.
7. Delivery and acceptance
7.1. General rules
The products will be delivered to the address indicated by the Customer on the order form, destination which must be consistent with the geographical area previously agreed.
By default, invoices are sent to the e-mail address indicated by the Customer during registration.
If the procedures set out below are not respected, no claim from the Buyer will be accepted.
7.2 Order preparation times
Any order confirmed before 12:00 during the week (excluding holidays) is generally prepared and delivered to the carrier within 48 hours.
And any order confirmed between Friday noon and Sunday evening is generally processed the following Monday (except public holidays).
These delays are only valid for orders that do not include a pre-sale product. Otherwise, the delay is mentioned on the product sheet of the product in pre-sale and in the basket.
7.3. Delivery rates
The rates of the different carriers are indicated on this page: Delivery and return.
7.4. Transport time
The average delivery time is 48 hours for Metropolitan France. These times are communicated as an indication. Any possible overrun will not give rise to damages, withholding or cancellation of the order by the Buyer.
In any event, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day following that on which the Buyer has registered his order, subject to full payment of the price.
In the absence of delivery at the end of this period, the Purchaser will have the possibility of cancelling his order. The sums paid by the Buyer will then be returned to him without delay, to the exclusion of any other compensation.
In the event of a delay in delivery in relation to the date initially set, the Buyer must notify Laboratoires Téane in writing (letter, e-mail) in order to improve the quality of service that may be offered and to allow Laboratoires Téane to conduct an investigation with the carrier.
The Buyer is required to verify, in the presence of the postal employee or the delivery person, the condition of the packaging and the contents of the goods upon delivery.
In the event that the Buyer has any doubt whatsoever about the condition or contents of the package, he/she must :
- to apply the reporting procedure in connection with the chosen carrier and to refuse the goods by issuing a statement of anomaly immediately to the selected carrier.
- to report these incidents within 48 hours to Téane laboratories at email@example.com specifying the order number.
8. Invoicing and complaints
An invoice is established for each order and is available and printable from the customer account. In addition, the weight of the parcel on the label of the post office is used as a reference for possible disputes concerning a missing product. If the weight on the package is not consistent with the weight recorded by all products in the package, the customer is invited to make a claim by email or by mail by sending us a copy of his invoice.
Any complaint concerning the invoices must be brought to the attention of the Company within 7 days of their reception by fax or by e-mail to firstname.lastname@example.org or by mail addressed to Laboratoires Téane 111, Bd Duhamel du Monceau-45160 OLIVET. Otherwise, they are considered accepted without any reservation. Incomplete delivery of an order shall not justify the refusal to pay for the Products delivered. Any dispute between the Client and the Company shall in no way be a cause for suspension of payment of the undisputed portion of the invoice.
9. Reservation of ownershipTéane Laboratories shall retain full ownership of the Products sold until full payment of the price, in principal, costs and taxes included.
Laboratoires Téane shall not be held responsible for the non-execution of the contract in the event of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, notably of the postal services and means of transport and/or communications.
11. Data Processing and Liberties
The Customer's personal data (surname, first name, company name, position, e-mail and geographical addresses, telephone and fax numbers, bank details) are collected by the Company for the purposes of proper management of orders, deliveries and invoices, and in compliance with the provisions of the French Data Protection Act (Loi Informatique et Libertés) no. 78-17 of 6 January 1978. The Customer has at any time a right of access, modification, rectification and deletion of personal information collected by the company concerning him. To exercise this right, the Customer may, at his or her discretion, send an e-mail to email@example.com or write to Laboratoires Téane, 111 Bd Duhamel du Monceau-45160 OLIVET (copy of identity card to be attached). By placing an order on the Site or in the Catalogue, the Customer gives his consent to the use of the personal data collected when the order is placed in the Company's customer file for billing purposes. In addition, the Company can use the personal data concerning the Customer in order to send him commercial offers likely to interest him. In accordance with the French Data Protection Act, the Customer has the right to oppose the receipt of unsolicited commercial prospecting documents by sending a letter to Laboratoires Téane -111, Bd Duhamel du Monceau-45160 OLIVET.
12. Return conditions
Within fourteen (14) days of receiving your order, you may request the return of your order.
To do so, please send us an e-mail to firstname.lastname@example.org or use the contact form on the website. We will respond to your request as soon as possible. As soon as you have received our confirmation by e-mail, you can send us back your products at your expense and in their original packaging strictly in their original state, new and unopened at the following address
Laboratoires Téane - Chez TLR
12 rue des sablons
If the above elements are respected, we will proceed to the refund of your order as soon as possible. We only refund the products. You are responsible for the shipping costs and the return costs.
Return of the deliveries in point relay: If you do not recover your order to the point relay within the time limit and that the parcel is turned over to us, we will deduct 4,50€ of your refunding.
In addition to the commercial warranty, and in accordance with the regulations, TEANE Laboratories undertakes to comply with its obligations relating to the warranties attached to the products sold on its website, which are set out in the following articles from the Consumer Code and the Civil Code:
Consumer Code - Article L211-4
The seller is obliged to deliver a good in conformity with the contract and is responsible for the defects of conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
Consumer Code - Article L211-5
To be in conformity with the contract, the good must :
1) be fit for the purpose usually expected of similar goods and, where appropriate :
- correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model
- have the qualities that a purchaser may legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling.
2) or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Code de la Consommation - article L211-12
The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.
Civil Code - article 1641
The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
Civil Code - article 1648
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
14. Personalized diagnostic serviceLaboratoires Téane provides the User with a personalized diagnostic service in order to respond to various para-health and well-being issues. This automated service allows the User to benefit from personalized advice before purchase, if desired.
15. Applicable lawThis contract is subject to French law. This applies to both the substantive and formal rules.
16. Customer serviceFor any information or question, our customer service is at your disposal by :
Telephone: +33 (0)2.38.86.04.92, Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 5:00 pm
Mail to : Laboratoires Téane - 111, Bd Duhamel du Monceau - 45160 OLIVET.