The confidentiality and security of the personal data we receive from our customers are at the heart of Laboratoires Téane's commitments. When using our services and in particular the services accessible on our website, as the data controller, Laboratoires Téane may collect and process personal data about you.
Our confidentiality and security policy transparently specifies the type of personal data that we collect and process and for what purposes, with whom we may share it in the context of the services we provide, for how long we keep it, as well as the rights you have.
All personal data processing implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular with the provisions of the amended "Data Protection Act" of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".
In order to ensure the proper application of these rules, Laboratoires Téane implements adequate internal procedures to raise awareness among its employees and to ensure compliance with these rules within its organization.
What are Laboratoires Téane's commitments in terms of personal data protection?
Laboratoires Téane is committed to respecting the regulations applicable to all personal data processing and to guaranteeing a high level of protection for the personal data of its customers, prospects, users of its website, and any other person whose personal data it processes. More specifically, Laboratoires Téane undertakes to respect the following principles:
Your personal data is processed in a lawful, fair and transparent manner (lawfulness, fairness, transparency).
Your personal data is collected for specific, explicit and legitimate purposes and is not further processed in a way that is incompatible with these purposes (purpose limitation).
Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed (data minimization).
Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy).
Laboratoires Téane implements appropriate organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of the processing operations.
Furthermore, Laboratoires Téane contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
Finally, Laboratoires Téane undertakes to comply with any other principle required by the regulations applicable to the protection of personal data, and more specifically concerning the rights of the persons concerned and the length of time personal data is kept.
What personal data may be collected?
The personal data we collect varies depending on the purpose of the collection and the service we provide to you.
Generally, we may collect the following categories of personal data directly:
personal information, such as your last name, first name, e-mail address, date of birth, estimated date of delivery, mailing address and telephone number
the identifier used to access your online account, i.e. the user name. This is necessary for us to create a personal user account attached to our online communities accessible through our website;
exchanges with us, which may include details of conversations through the customer service/web master.
demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them)
browsing history, such as pages visited, date of visit, location of visit, or IP address;
payment information when a purchase is made on one of our online sites. Typically the invoice in your name, your billing address and payment information;
information about your health;
information about people other than you, such as personal data about your family members when you provide that information directly to us;
information from your social media profiles;
if you apply or respond to an offer to become our brand ambassador, we will collect additional personal data, such as your professional & personal experience, background and recommendations.
We may also collect personal data about you indirectly when:
you share content on our website related to our products or respond to our posts and promotional announcements on social networks ;
we read or collect personal data about you through information collected by other websites (for example, if we place an ad on a third party website and you click on that ad, we may receive information about you and other visitors to the site in order to measure the reach and success of that ad).
What are the purposes of this data processing?
In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is necessary in particular:
- to enable you to benefit from all the services or benefits for which you have mandated us, available on the Laboratoires Téane website: to order products, to process your payments, to provide you with your order form, to satisfy your requests for information, and to evaluate and manage your complaints,
- to directly manage the data from your personal account on teane.com: from the creation of a user account, e-newsletter, management of credit notes, discount coupons, loyalty points, sponsorship, assistance and complaints, etc,
- for the purposes of the legitimate interests pursued by Laboratoires Téane and to better understand and evaluate consumers' interests and desires as well as the changes that are necessary for them, in order to improve our website, our products/services (in particular to develop new services and offers, to improve the loyalty program, to improve customer service...)
- to be enriched by sharing certain information with selected business partners in order to improve our knowledge of your interests and to enable us to send you offers and other forms of personalized services
- to process and respond to your inquiries and to contact you in response to your requests and/or inquiries;
- to manage our day-to-day business needs in connection with your participation in our contests, sweepstakes, promotional activities and requests
- to authenticate the identity of individuals who contact us by telephone, electronically or otherwise
- for internal training or quality assurance purposes.
Who may have access to your personal data?
The data collected on the Laboratoires Téane website may be transferred to employees of Laboratoires Téane, to third party subcontractors such as transport service providers and to its partners, in the context of the performance of all or part of the services mentioned above. They are not authorized to sell or disclose it to other third parties.
Furthermore, Téane Laboratories only use service providers that offer guarantees in terms of security and confidentiality in the processing of data. We remind you that in this context, Laboratoires Téane requires its service providers to implement strict confidentiality and data protection measures.
Laboratoires Téane applies the conditions defined by the legislation in force, in particular the information of the persons concerned by this transfer. In addition, personal data may be disclosed to a third party if we are obliged to do so by law or by a regulatory provision or if such disclosure is necessary in the context of a judicial request or a litigation procedure.
On what legal basis do we process this data?
These processing operations are based on Article 6 (f) of the GDPR, namely the legitimate interest of the controller. This legitimate interest consists in the provision of the services for which you have commissioned us. As an exception, some processing related to our external communications may be based on the provisions of Article 6 (a), namely the consent of the data subject. In such cases, we will obtain the necessary consent when collecting the data concerned.
For how long will this data be kept?
Laboratoires Téane undertakes to keep your personal data for a period not exceeding that necessary for the purposes of the commercial relationship for which they are processed. In addition, Laboratoires Téane keeps your personal data in accordance with the retention periods imposed by the applicable laws in force.
- Cookies expire thirteen months after their last update.
- Prospective customers' data is deleted after a period of 10 years without any response to a request.
What are your rights regarding your data?
In accordance with the regulations applicable to the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and portability of your personal data.
For certain specific services, these rights can be exercised directly online via your personal account on Téane (management of your user account, GDPR - personal data, my personal information, order history, sponsorship program, etc.). You can access it here (log in to your account first).
You also have the right to object to the processing of your personal data for commercial prospecting purposes. Where required by law, your data will only be used for electronic canvassing purposes after having obtained your explicit consent. Furthermore, if you no longer wish to receive the electronic newsletter from Laboratoires Téane by e-mail, you can click on the unsubscribe link located at the bottom of each communication.
In accordance with the regulations applicable to the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to limit and oppose the processing and portability of your personal data. If you wish to exercise these rights, you can contact us at firstname.lastname@example.org or via the contact form.
In addition, you have the legal right to define directives concerning the fate of your personal data post mortem.
Furthermore, any person who was a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible.
These rights can be exercised by mail to the following address
Les Laboratoires Téane 111 boulevard Duhamel du monceau, 45160 Olivet.
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity (photocopy of your identity card).
The collection of certain personal data is essential to allow access to certain services or benefits (precise postal addresses, e-mail, mobile number, etc.). You may of course exercise your right to object to the collection and processing of this data, but this may make it impossible for you to benefit from these services. You also have the right to lodge a complaint with the CNIL.
In order to constantly improve the quality of the services offered on the site and their adequacy with your expectations, Laboratoires Téane may use "cookies", text files used to identify your terminal when you connect to one of our services.
The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) makes it possible to collect information and personal data. Depending on your choice of settings on your terminal, cookies allow you to
- to use the main features of the Laboratoires Téane website
- optimize our website and detect any technical problems,
- remember your choices and preferences and personalize your user interface,
- to establish statistics for the purpose of traffic management and use of the various elements that make up the Laboratoires Téane website (sections visited, path taken by the Internet user) in order to improve the ergonomics of the site and the interest of the services offered,
- to evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks according to our advertising investments,
- to know the content of the pages you visit, the information you chose to share when you registered on other sites, the pages and websites you may have visited
- to share information with other websites in order to provide you with relevant advertisements and announcements,
- to share information on social networks.
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Laboratoires Téane. We therefore implement all the technical and organizational measures that are useful, given the nature, scope and context of the personal data you provide and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data. You can thus be sure that your purchase of Téane products is completely confidential and safe.
Personal data concerning minors
Laboratoires Téane does not collect or process personal data relating to children under 16 years of age by obligation but with voluntary action by users, i.e. parents or holders of parental responsibility for the child, the website or its social networks.
If personal data concerning children are collected via the website www.teane.com or its social networks (Facebook, Instagram, Twitter, Google + and Pinterest), parents or holders of parental authority have the possibility to object by contacting us at the address indicated at the bottom of this page.
In addition, as stated above, a child who is a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.